Gaming Workers

INVENSTIVE GAMING ONE WEEK COURSE

2008 - Short Course

Whether its in Vegas, on a cruise liner or at our very own Casino, gaming dealers, gaming table supervisors and gaming pit bosses all provide services for patrons of casinos and other licensed gaming premises.

The Team Of Players Dealers, also known as croupiers, operate and run gambling tables such as roulette, blackjack, baccarat, two up, big and small and poker. The role of a dealer involves much more than just shuffling and dishing out cards. They must make sure that the rules and regulations of the game and the casino are followed by the patrons and they may be required to explain the rules to some customers. They decide on the winners and losers and calculate and pay out the winnings.

Table supervisors supervise and monitor tables and train new dealers. In some circumstances, a supervisor will undertake the duties of the dealer. A pit boss or manager makes sure that casino rules and regulations are being followed. They also supervise dealers, making sure that they are competent and that their skills are up to date.

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Influencing and Personal Contact

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Most casinos require the successful completion of Year 10. TAFE SA offer a few courses that may strengthen your chance of gaining employment in the Gaming Industry. Currently 22% of Gaming attendants have a Bachelor Degree, 12% have a Certificate I or II, 11% have a Certificate III or IV and 8% have an Advanced Diploma or Diploma. While 48% have no post school qualifications it is recommended that further study be undertaken to be as competitive as possible when seeking employment.

TAFE SA offer the following courses to help you find employment in this occupation; Certificate III Business (Sales), Certificate II Retail Operations or Certificate III Retail Supervision. Still Unsure! Then enrol in a short course also offered through TAFE SA such as Provide Responsible Gambling Service. For further information about these and related courses go to the TAFE SA website at http://www.tafe.sa.edu.au.

Gaming workers must be over the age of 18 and have to be licensed by the Casino Control Division of the South Australian Government, Office of Racing and Gaming. They are required to undertake a health test and will need to have a police clearance in order to work in the casino. The gaming industry in South Australia is likely to grow slightly over the next few years. Opportunities for employment do arise, however, as a result of the ongoing staff turnover.

Cultural and Recreational Services

To be updated.

All gaming workers must be able to shuffle, cut and deal cards. As many games assign cards with number values, workers must also be able to count quickly and precisely. Being quick with figures is also essential when working with money and chips. Gaming workers must be able to work under pressure. When the casino is full, dealers, supervisors and pit bosses have to serve a large number of people at once, so they must be able to remain calm. Good communication and customer relation skills are imperative at these times, especially since some customers may be under the influence of alcohol.

All casinos have dress standards that apply to both customers and employees, so applicants for positions and gaming workers must have excellent personal presentation skills. Uniforms are provided courtesy of the casino, as well as free parking and meals. Work takes place in the casino, on the casino floor. As the casino is open 24 hours a day, shifts tend to be long with irregular hours and typically include weekends. However, after the initial qualifying period, gaming workers may apply for permanent shifts at set times.

Starting out as a gaming dealer is the first step on a fairly clearly marked career pathway. It is possible to progress from being a dealer to a table supervisor and then onto a pit boss, moving into management or supervisory positions. If moving upwards is important, it is essential that gaming workers develop their management skills. In particular, they need to be decisive and fair.

For further information, contact:

Liquor, Hospitality and Miscellaneous Union (SA)
PO Box 220 Torrensville Plaza SA 5031
Ph: (08) 8352 3511 or 1800 622 900 (FREECALL)
Fax: (08) 8443 7678
Email: lhmusa@lhmu.org.au
Internet Address: http://www.lhmu.org.au

Salary ranges for gaming workers vary greatly with experience. The average salary range for a gaming worker starts at around $28,000 per year and may go up to approximately $32,000.

For further information about all TAFE SA Courses, phone 1800 882 661 or email tafeinfo@saugov.sa.gov.au